Terms & Conditions

This website is operated by Omega Manufacturing Group Pty Ltd trading as Ross Performance Parts. Throughout the site, the terms “Ross Performance Parts’, “we”, “us” and “our” refer to Omega Manufacturing Group Pty Ltd trading as Ross Performance Parts. Ross Performance Parts offers this website, including all information, tools and services available from this site to you, the user / purchaser, conditional upon your acceptance of all terms, conditions, policies and notices stated here.

In using this website, www.rossperformanceparts.com, you are deemed to have read and agreed to the following terms and conditions.

These terms and conditions may be modified from time to time and your continued use of this website and any subsequent purchases shall signify your agreement to any changes.

Safety & Security

Safety & Security

Ross Performance Parts is a secure website using Secure Socket Layer (SSL) technology. You will notice the security lock icon and green address in your browser address bar in the checkout page, these easily recognisable symbols demonstrate that the website has an active SSL Certificate. SSL secures your order, personal and financial data by a 128 bit encryption which enables secure transmission of details over the internet.

You must not commit or encourage a criminal offence by transmitting or distributing any worms, Trojans, viruses or any code of a destructive nature. You must not hack into any aspect of this website, corrupt data, send unsolicited material (spam) or effect the performance or functionality of this website in any way. Ross Performance Parts will not be liable for any loss or damage caused by viruses or other technologically harmful material.

Privacy Policy

Privacy Policy

At Ross Performance Parts we are committed to protecting your privacy. Ross Performance Parts recognises and respects the purchasers’ privacy and treats all personal information, that is, data that can be used to identify or contact a single person, as private. In order to purchase items from Ross Performance Parts the purchaser must acknowledge that Ross Performance Parts is required to collect personal information.

Ross Performance Parts will not sell or rent any personal information to any third parties, however, information may need to be shared with others who are required to complete the purchase order, for example, freight and secure payment providers.

We use MailChimp as our marketing automation platform. By accepting these terms you acknowledge that the information you provide may be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

Content

Content

All designs, text, graphics, photographs, logos and artwork are subject to copyright and are wholly owned by Ross Performance Parts. No part of the site, or any content contained therein, may be used without prior written authorisation.

Intellectual Property

Intellectual Property

Copyright and other relevant intellectual property rights exist relating to the intellectual property of Ross Performance Parts. This includes, but is not limited to, intellectual property rights in respect of copyright, patents, trademarks, logos, design, concepts, product development, product, domain names, business or trade names and marketing. The purchaser will not use, copy or infringe upon Ross Performance Part’s intellectual property.

On Selling

On Selling

Under no circumstances may you purchase then on sell any Ross Performance Parts goods at any market, website or retailer without first receiving written authorisation from Ross Performance Parts. Should this term be breached, Ross Performance Parts reserves the right to recover all items.

Links to this Website

Links to this Website

You may link to the Ross Performance Parts website on the condition you do so in a way that is legal. It must be fair and not damage our reputation or in any way take advantage. You must not suggest any form of association or endorsement where there is none.

Ross Performance Parts reserve the right to request a link be removed at any time.

Links from this Website

Links from this Website

This website may contain links to other independent third party web sites. These linked sites are provided merely as a convenience. We do not monitor or review the content of other third party websites which are linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Ross Performance Parts and we should not be regarded as the publisher of such opinions or material. Your own independent judgment should be exercised regarding your interaction with these sites.

Cookies

Cookies

Like most interactive websites Ross Performance Parts uses cookies in order to retrieve user information for each visit. Cookies are used in some areas of our website to enable functionality and ease of use for visitors. These technologies also help us to better understand user behaviour, tell us which parts of our website people have visited and facilitate and measure the effectiveness of advertising and web searches.

Ordering

Ordering

All orders are subject to acceptance and availability, and items held in your shopping basket are not reserved and may be purchased by other customers.

Ross Performance Parts cannot guarantee and accepts no liability regarding the availability of stock or the time frame involved in delivering goods.

A confirmation of your order will be sent to your email address. Please contact us immediately should you wish to make any changes to your order or if your order is required by a specific time.

Shipping & Order Tracking

Shipping & Order Tracking

Ross Performance Parts will deliver to most Australian and international addresses. You will receive an email confirming the dispatch of your order.

It is the purchaser’s responsibility to provide, in writing, accurate address and delivery instructions. If the nominated courier is unable to complete the delivery due to incorrect delivery information being supplied a re-delivery fee may apply. This additional cost will be charged to the purchaser.

Ross Performance Parts only use couriers with Proof of Delivery (PoD) technology. In the event the nominated courier is unable to deliver due to no one being available to sign and physically receive the parcel a re-delivery fee may apply; this additional cost will be charged to the purchaser. All risk will pass to the purchaser if arrangements have been made to circumvent the PoD process.

Enquiries regarding delivery of goods must be directed to the carrier nominated at the time of ordering the goods. To aid tracking parcels, Ross Performance Parts will supply you with the consignment tracking number in your confirmation of dispatch email.
Claims made for damage in transit or lost parcels can only be processed if the insurance option has been selected at the time of purchase of the goods.

Domestic Shipping – Estimated delivery time is 2 – 7 business days from date of dispatch.

International Shipping – Estimated delivery time is 7 – 10 business days from date of dispatch.

Ross Performance Parts cannot accept responsibility for delays in delivery due to unforeseen circumstances, including but not limited to natural disaster, transport breakdown or strike.

Billing

Billing

We will accept payment for your purchase by Visa®, MasterCard®, and PayPal®. Please note: the name on the credit card used for payment must match the billing name on the order.

All prices and shipping costs are listed in Australian Dollars (AUD) and all transactions are settled in AUD. Some credit card providers may charge additional fees, please contact your provider directly for more information.

All purchases delivered within Australia incur the standard Goods and Service Tax (GST). All prices listed include GST. Purchases being shipped to international addresses are exempt from Australian taxes (10% GST). For international orders, the listed prices do not include any overseas duties, custom or import charges. Any additional international charges will be at the expense of the purchaser. Ross Performance Parts reserves the right to charge any unpaid or additional international taxes and duties to the original purchaser.

Warranty & Returns Policy

Incorrect Supply of Goods

Claims made for short, or incorrect supply, of goods, must be made within 5 business days of receipt of goods. Deliveries to third parties should be checked by the purchaser and recipient.

Change of Mind

Any goods being returned due to ‘change of mind’ must be returned within 10 business days of receipt of goods. Ross Performance Parts is not required by law to accept ‘change of mind’ returns. Ross Performance Parts reserves the right to levy a restock fee of not less than 15% of the invoice value. Returned goods must be in original packaging and in ‘as new’/saleable condition, or the full purchase price will be incurred by the purchaser. If Ross Performance Parts deems the returned item saleable, then the value of the product, minus expenses, will be given as store credit.

Faulty/Major Defect

In accordance with Australian Consumer Law we will offer a replacement, or refund, when an item is faulty, or demonstrates a major defect which is unable to be repaired. Ross Performance Parts reserves the right to repair an item wherever possible before a replacement or refund is offered.

If goods are to be returned to Ross Performance Parts for credit, or warranty claim assessment, please contact us on +61 2 6059 7705 or email sales@rossperformanceparts.com to obtain a Returned Goods Authorisation (RGA) form.

Any damage incurred during transportation is not the concern of Ross Performance Parts.

Additional Warranty Terms

Ross Performance Parts warrants the original purchaser only. The warranty is void if the product has been machined, damaged, or modified in any way from its original specifications. This warranty covers the manufacturing process only.

Ross Performance Parts will not be liable for any costs incurred to remove or refit a part in order to affect its return for warranty assessment, irrespective of whether the goods constitute a valid warranty claim.

If goods have been returned to Ross Performance Parts on the basis of being faulty, yet following inspection Ross Performance Parts find that no fault exists, the customer will be liable for any freight costs to affect the return of the goods to the customer.

Due to the nature of high-performance applications of Ross Performance Parts products all items are sold without any express or implied warranty for fitness or suitability to a particular purpose. Customers must make their own assessment of product suitability for their specific application.

Under no circumstances will Ross Performance Parts be liable for any special, incidental, or consequential damages, including but not limited to, damage to property, cost of purchased or replacement goods, or loss of revenue, which may arise and/or result from the installation or use of Ross Performance Parts products.

Ross Performance Parts products should be installed by a qualified and experienced mechanic.

The installation of Ross Performance Parts products may adversely affect the vehicle manufacturer’s warranty coverage.

Ross Performance Parts products are designed for Performance Use Only. All horsepower (hp)ratings are guidelines only.

Damper Specific Warranty Information:

Ross Performance Parts warrants the bonding (adhesion) of the damper ring to the assembly of the damper for life. Warranty is void if the damper has been machined, damaged, or modified in any way from its original specifications. Please note, this covers the manufacturing and adhesion process only, not the rubber compound. Torn rubber is considered “End of Use” not a failure. More information on “End of Use” can be found on our website (rossperformanceparts.com).

Ross Performance Parts use a natural rubber compound in all our high-performance harmonic dampers. Under optimal conditions the effective service life is a maximum of five years. In a racing application it is understood that this is significantly decreased and therefore it is recommended that the harmonic damper be inspected in conjunction with every routine engine rebuild, and potentially replaced every season. Inspection can be undertaken by Ross Performance Parts if required.