Delivery & Returns

Ordering

All orders are subject to acceptance and availability, and items held in your shopping basket are not reserved and may be purchased by other customers.

Ross Performance Parts cannot guarantee and accepts no liability in regards to the availability of stock or the time frame involved in delivering goods.

A confirmation of your order will be sent to your email address. Please contact us immediately should you wish to make any changes to your order or if your order is required by a specific time.

Shipping & Order Tracking

Ross Performance Parts will deliver to most Australian and international addresses. You will receive an email confirming the dispatch of your order.

It is the purchaser’s responsibility to provide, in writing, accurate address and delivery instructions. If the nominated courier is unable to complete the delivery due to incorrect delivery information being supplied a re-delivery fee may apply. This additional cost will be charged to the purchaser’s credit card.

Ross Performance Parts only use couriers with Proof of Delivery (PoD) technology. In the event the nominated courier is unable to deliver due to no one being available to sign and physically receive the parcel a re-delivery fee may apply, this additional cost will be charged to the purchaser’s credit card. All risk will pass to the purchaser if arrangements have been made to circumvent the PoD process.

Enquiries regarding delivery of goods must be directed to the carrier nominated at the time of ordering the goods. To aid tracking parcels, Ross Performance Parts will supply you with the consignment tracking number in your confirmation of dispatch email.

Claims made for damage in transit or lost parcels can only be processed if the insurance option has been selected at the time of purchase of the goods.

Domestic Shipping – Estimated delivery time is 2 – 7 business days from date of dispatch.

International Shipping – Estimated delivery time is 7 – 10 business days from date of dispatch.

Ross Performance Parts cannot accept responsibility for delays in delivery due to unforeseen circumstances, including but not limited to natural disaster, transport breakdown or strike.

Billing

We will accept payment for your purchase by Visa®, MasterCard®, and PayPal®. Please note: the name on the credit card used for payment must match the billing name on the order.

All prices and shipping costs are listed in Australian Dollars (AUD) and all transactions are settled in AUD. Some credit card providers may charge additional fees, please contact your provider directly for more information.

All purchases delivered within Australia incur the standard Goods and Service Tax (GST). All prices listed include GST. Purchases being shipped to international addresses are exempt from Australian taxes (10% GST). For international orders, the listed prices do not include any overseas duties, custom or import charges. Any additional international charges will be at the expense of the purchaser. Ross Performance Parts reserves the right to charge any unpaid or additional international taxes and duties to the original purchaser’s credit card.

Returns & Warranties

Proof of purchase must be supplied for all returns / warranty claims.

If a claim is made for short or incorrect supply of goods it must be made within 5 business days of receipt of goods.

Any goods being returned due to ‘change of mind’ must be returned within 10 business days of receipt of your goods. In this instance Ross Performance Parts reserves the right to levy a restock fee of not less than 15% of the invoice value to cover administrative, freight and repackaging costs. If ‘change of mind’ returned goods are not received in as new / saleable condition then the full purchase price will be incurred by the purchaser.

In accordance with Australian Consumer Law we will offer a refund or replacement when an item is faulty or demonstrates a major problem which is unable to be repaired. Ross Performance Parts reserves the right to offer to repair an item wherever possible before a refund or replacement is offered.

If goods are to be returned to Ross Performance Parts for a credit or warranty claim assessment, please contact us on +61 2 6059 7700 or email [email protected] to obtain a Returned Goods Authorisation (RGA) number and form.

Please pack all returns / warranty claims safely, using original packaging, for return transport and clearly mark as follow:

Ross Performance Parts
Attention: Returns / Warranties
Returned Goods Authorisation Number (RGA #)
13 Stead Street
Wodonga VIC 3690 Australia

All goods must be returned freight prepaid and include the following:

  • Proof of Purchase
  • Returned Goods Authorisation (RGA) Form including RGA Number
  • Detailed reason for the return of goods

Ross Performance Parts will not be liable for any costs incurred to remove or refit a part in order to effect its return for warranty assessment, irrespective of whether the goods constitute a valid warranty claim.

If goods have been returned to Ross Performance Parts on the basis of being faulty, yet following inspection Ross Performance Parts find that no fault exists, the customer will be liable for any freight costs to effect return of the goods to the customer.

Due to the nature of high performance applications of the Ross Performance Parts product range all items are sold without any express or implied warranty for fitness for a particular purposes. Customers must make their own independent assessment of part suitability for their specific application.

Ross Performance Parts warrants, to the original purchaser only, the bonding (adhesion) of the damper ring to the assembly of the balancer for life, however warranty is void if the damper has been machined, damaged or modified in any way from its original specifications. Please note, this covers the manufacturing process only, not the rubber compound.

Ross Performance Parts use a natural rubber compound in all our high performance harmonic dampers. Under optimal conditions the service life is a maximum of five years, however, due to the stresses and potential temperature variations associated with the high performance application this cannot be guaranteed. It is recommended that the unit be inspected in conjunction with every routine engine rebuild. Inspection can be undertaken by Ross Performance Parts if required.

Under no circumstances will Ross Performance Parts be liable for any special, incidental or consequential damages, including but not limited to, damage to property, cost of purchased or replacement goods, or loss of revenue, which may arise and / or result from the installation or use of Ross Performance Parts products.

Installation of Ross Performance Parts products may adversely affect the vehicle manufacturer’s warranty coverage.